Frequently Asked Questions

Everything you need to know about your JEKCA shopping experience.

How do I determine the correct size for me?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own to ensure a perfect fit.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges can be processed for different sizes or colors depending on stock availability.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.

What payment methods do you accept?

JEKCA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna.

How should I care for my JEKCA garments?

To maintain the quality of your items, we recommend following the care instructions found on the internal garment label. Generally, we suggest cold machine washes and air drying for most of our fabrics.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at the final stage of checkout.